Refund Policy

Updated: 16 Oct, 2025

BookingPortal.org is a scheduling and customer support platform that allows busy professionals and organizations to streamline bookings and conduct appointments with clients. BookingPortal.org is a third-party service provider between websites and various consultants, doctors, and other professionals. All of the payments for the booked professional services are initially paid to the BookingPortal.org, which then distributes the pay to the professional.

(Related article: BOOKINGPORTAL.ORG Credit Card Charges)

Appointments Managed by Third-Party Providers:
Please note that some appointments booked through BookingPortal.org may be fulfilled by third-party service providers who operate their own platforms or systems. In such cases, the refund, cancellation, and dispute resolution policies of the third-party provider will apply, and may differ from the policies outlined in this document. BookingPortal.org will refer to and enforce the provider’s terms when applicable. If you are redirected to a partner platform to complete your booking or intake, we encourage you to review that provider’s specific refund and service policies prior to your appointment.

If you have booked an appointment with a professional using BookingPortal.org, the refund and payment dispute policy for all appointments is as follows:

REFUNDS

ELIGIBILITY FOR REFUNDS

If the booked appointment does not result in a certification or service you were looking for, you will receive a full refund of the amount paid. To be eligible for a full refund you must attend the appointment and not get certified or cancel the appointment at least 24 hours before the scheduled time.

When you book an appointment through BookingPortal.org, you’re reserving dedicated time with a dedicated professional. If you do not attend your scheduled appointment and fail to cancel or reschedule in advance, this results in a no-show, and fees will apply to help cover the reserved time and operational costs. “No-Show” appointments are subject to an administration fee:

  • For medical appointments: No-shows are non-refundable.

  • For non-medical consultation appointments (such as coaching, advisory, or wellness services): A 50% refund will be issued, and the remaining 50% will be retained to cover preparation time and waiting period costs.

Additional Note: If your appointment is processed through a third-party platform or provider, refund eligibility will be subject to the policies of that provider. BookingPortal.org will assist in coordinating support but does not guarantee refunds outside its direct platform.

Refunds for Cancelled, Missed, and Unconfirmed Appointments (Medical Only)

Booking medical appointments through BookingPortal.org reserves dedicated time with a licensed professional. The following refund terms apply to medical consultations:

Full Refund
Cancel 24 hours or more before the scheduled appointment to receive a full refund, minus any applicable credit card processing fees (where applicable by law).

Late Cancellation Refund (Less than 24 hours but more than 1 hour)
If you cancel the appointment less than 24 hours but more than 1 hour before the scheduled time, a $75 administration fee will be deducted from your refund. The balance will be returned to your original payment method.

No Refund – No-Show or Cancellation Within 1 Hour
If you cancel within 1 hour of the scheduled appointment, or fail to attend the appointment without prior cancellation (a no-show), no refund will be issued. The full amount will be forfeited.

This policy ensures fairness to medical professionals whose time and preparation must be honored.

   “NO-SHOWS” for Consultation (NON-MEDICAL) Appointments

For non-medical consultations (such as coaching, legal, wellness, or other professional advisory services), a partial refund may be issued if the client does not attend the appointment. If the client fails to appear within 15 minutes of the scheduled start time and does not contact the consultant or reschedule in advance, the appointment will be marked as a “No-Show.” In such cases, 50% of the total payment will be refunded, and the remaining 50% will be retained by the consultant to compensate for their reserved time.

This partial refund rule does not apply to medical consultations, which are subject to a different no-show policy (see above).

Make sure to resolve all appointment issues or reschedule the meeting prior to the start of the appointment. If needed, contact the Appointment Customer Service using the phone number shown in the “Appointment Confirmation” email.

Note: If your non-medical consultation is booked through a third-party provider, their no-show and cancellation policy may apply instead of the partial refund rule outlined here. Please review the appointment confirmation email for provider-specific terms.

Rescheduling Limits for Non-Medical Appointments

Clients booking non-medical consultations (such as coaching, wellness, legal, or advisory services) may reschedule an appointment up to two (2) times at no additional charge, provided that each change is made at least 24 hours before the scheduled start time.

After the second reschedule, any additional change or cancellation—regardless of timing—will be treated as a late cancellation and the full appointment payment will be forfeited.

The forfeited payment compensates the professional for holding and repeatedly reserving time slots that could otherwise have been offered to other clients. This fee is considered a reasonable administrative and opportunity-cost charge to cover the lost appointment time, preparation, and associated operational costs.

If the client does not appear within 15 minutes of the scheduled start time and has already exhausted the two reschedule allowances, the appointment will also be treated as forfeited, and no refund will be issued.

Uncertifiable Medical Appointments

If the appointment cannot be completed due to lack of proof of qualifying medical condition. To receive the refund in full, the appointment must be canceled at least 24 hours in advance. Cancellations within 24 hours will be subject to the standard refund deductions outlined in the Refunds for Cancelled, Missed, and Unconfirmed Appointments (Medical Only) section. 

Contact the appointment customer service to cancel or reschedule.

REFUNDS FOR LOYALTY CERTIFICATION REWARDS APPOINTMENTS

Eligibility for Refunds on the Fourth Free (Medical Certification) Appointment

The Loyalty Certification Rewards Program offers a free fourth certification appointment to customers who maintain a consecutive streak of booking four (4) medical certification appointments through providers offering services through BookingPortal.org. This free appointment is issued in the form of a post-completion refund of the fourth appointment fee.

To be eligible for this refund: 

  • The customer must have consecutively booked and completed three (3) prior certification appointments through BookingPortal.org without skipping a required certification period.
  • The fourth appointment must be successfully completed before a refund is issued.

The refund will cover the full appointment fee, minus any applicable credit card processing fees. Refunds will be processed within 30 business days following the successful completion of the fourth appointment.

Third-Party Fulfillment:
In cases where one or more consultations within a package are fulfilled by a third-party provider, the refundability of those appointments will be governed by that provider’s refund policy. BookingPortal.org cannot override third-party refund terms for services it does not directly manage.

Refund Denial & Streak Reset

Customers who do not meet the program requirements will not be eligible for a refund on the fourth appointment. This includes but is not limited to:

  • Booking a certification appointment outside of BookingPortal.org, which resets the streak to zero.
  • Skipping a state-required renewal period.
  • Cancelling the fourth appointment before completion (standard cancellation policies apply).
  • No-shows or missed appointments (as per the standard refund policy).

If a refund is denied due to streak reset or other ineligibility reasons, the fourth appointment will be treated as a standard paid appointment, and no refund will be issued.

Cancellation, Rescheduling, and No-Shows

Customers who cancel the fourth appointment before completing it must rebook and complete a new fourth appointment under a maintained streak to remain eligible for the refund.

If a customer reschedules the fourth appointment within the eligible period and successfully completes it, they will still receive the refund.

A missed fourth appointment will result in forfeiture of the refund, and the streak will reset to zero.

Non-Transferable & No Cash Value

The Loyalty Certification Rewards refund applies only to the individual who maintained the streak and cannot be transferred to another person. It also has no cash value and cannot be exchanged for money or credit towards other services.

Disputes & Verification

If a customer believes they qualify for the free appointment refund but has not received confirmation, they must contact the Customer Support Team via the contact details listed in their appointment confirmation email. The team will review the customer’s appointment history to verify eligibility. Customers are encouraged to retain booking confirmation emails as proof of their streak for faster processing.

Program Modifications

BookingPortal.org reserves the right to modify, pause, or discontinue the Loyalty Certification Rewards Program at any time without prior notice. Any changes to the refund process or eligibility criteria will be communicated via the Terms of Service and Refund Policy.

REFUNDS FOR MULTI-YEAR PACKAGE PURCHASES

The Multi-Year Package allows patients to prepay for multiple medical certification appointments. This package is designed to provide long-term savings and ensure continued access to required annual consultations without worrying about an increase in price.
Refunds for Multi-Year Package purchases are only available in part, and only under specific conditions. Once a certification appointment has been completed and the service rendered, that portion of the package is considered used and is non-refundable.
Partial refunds for unused appointments in a Multi-Year Package are only available if an appointment cannot be completed due to an error, system failure, or service disruption directly caused by BookingPortal.org.
 

REFUNDS FOR POST-CERTIFICATION RENEWAL PACKAGES (ALL STATES)

BookingPortal.org offers Post-Certification Renewal Packages to patients who have recently completed a certification appointment through our platform. These packages include a prepaid bundle of renewal certification appointments at a discounted rate, designed to simplify future scheduling and help patients maintain compliance with state medical programs.

All Post-Certification Renewal Packages are non-refundable. By purchasing a package, patients agree to the terms outlined below, which apply uniformly across all states in which BookingPortal.org operates.

Key Terms and Conditions:

  • Non-Refundable: Once purchased, a Post-Certification Renewal Package is final. No full or partial refunds will be issued, regardless of usage.

  • Renewals Only: These packages are valid only for renewal certification appointments and may not be used for new patient or first-time certification appointments.

  • State-Specific Use: Packages are tied to the state in which the initial certification was completed and cannot be transferred or used across state lines, even if a patient relocates or becomes eligible in another state.

  • Flexible Usage Period: Patients may defer or skip one annual renewal cycle if they choose not to participate in the program that year. However, all prepaid appointments must be used within ten (10) years of the package purchase date. After this time, any unused appointments will expire and are not eligible for refund or credit.

  • Non-Transferable: Packages are assigned to the original patient and cannot be transferred, shared, or reassigned to another individual.

  • Eligibility Maintenance: Patients must continue to meet the eligibility criteria for medical certification under their respective state laws at the time of each renewal. If eligibility is temporarily lost (e.g., missing documentation or ID), the appointment may be rescheduled within the valid usage period but not refunded.

  • Rescheduling: Appointments included in a renewal package may be rescheduled if needed, within the valid period, by contacting Appointment Customer Service using the information in the appointment confirmation email.

This package is intended to offer patients long-term value and convenience by locking in current pricing and reducing the administrative burden of rebooking annually.

Refunds for Uncertifiable Patients (Multi-Appointment Packages)

If a patient purchases a multi-year or bundled package and is later found to be permanently ineligible for medical cannabis certification (due to legal or medical restrictions), they may qualify for a partial refund under the following conditions:
 
  • The patient must have attempted to complete intake or contacted customer support regarding their eligibility.
  • Refunds will be calculated using the following formula: $99.99 × number of unused appointments – $40 administrative fee
  • This refund rate applies regardless of the price paid for the package, as packages are already discounted.
  • No refund will be issued for:
    • Appointments missed or not attended
    • Appointments cancelled less than 24 hours before the scheduled time will be refunded minus a $75 administrative fee, consistent with the medical cancellation policy.
    • Appointments without intake completion or support contact.
    • Note: In rare cases, BookingPortal.org may offer a one-time courtesy reschedule for a missed appointment if the patient contacts support shortly after the missed appointment. This reschedule is provided as a goodwill exception and does not apply to future missed appointments.
  • If the ineligibility is temporary (e.g., missing documents or expired ID), the appointment may be rescheduled but will not be refunded.
  • Refund requests must be submitted through Appointment Customer Service using the contact information in the confirmation email.
  • Refunds will be returned to the original payment method within 5–10 business days of approval.
Refunds will not be issued for missed appointments, scheduling delays caused by the patient, expiration of the certification window, or other user-related issues. Failure to use or schedule the included consultations within the required timeframes—as outlined in our Terms of Service—will result in forfeiture of those appointments.
BookingPortal.org does not issue refunds for missed renewal windows or failure to use the full package. For a full explanation of expiration timelines and appointment usage requirements, please refer to Terms of Service. If an appointment in the package is missed, not scheduled within the required renewal period, or canceled late, the standard refund deductions and administrative fees will apply, and the associated prepaid appointment may be forfeited.
All refund requests must be submitted to the Appointment Customer Service team via the contact information provided in your appointment confirmation email. Refunds will be issued back to the original payment method, minus any applicable credit card processing fees or administrative charges, and may take up to 10 business days to appear on your statement.
 

PAYMENT PLAN FOR APPOINTMENTS

Some professionals may offer flexible payment options for their customers. 

4 Pay: This option allows customers to pay for their appointment in 4 payments, making the process more affordable to those in need. 

Eligibility and Payment Structure: Customers opting for this payment method will be required to pay a deposit at the time of booking the appointment. The remaining balance will be divided into three equal installments, due every 2nd week anniversary of the booking (2 weeks after the booking, 4, and 6). 

If a biweekly payment is missed or not charged for any reason, the following payment will include the missed amount. For instance, if the first payment was missed, the second payment will be double, covering both the missed and current payment. Likewise, if both the first and second payments were not made on their due dates, they will be combined into the third and final installment. 

Adjustments and Cancellations

Should you need to adjust your appointment date or have any questions regarding your payment plan, please contact our Appointment Customer Service as detailed in your “Appointment Confirmation” email.

Refund Policy for Payment Plan

If a certification is not provided/approved by the provider, the customer is eligible for a 100% refund of all payments made towards the certification appointment, including any installments paid prior to the decision.

Once a customer has been approved by a provider, the service is considered fully rendered. At this point, the customer is responsible for the payment of any remaining installments, as per the agreed payment plan, and will no longer be eligible for a refund.

In the case of appointment cancellations and incomplete or missed appointments, the standard policy applies. See this section above for more details: Refunds for Cancelled, Missed, and Unconfirmed Appointments.

Missed appointments or cancellations within 1 hour of the scheduled time are non-refundable. Cancellations made less than 24 hours in advance will be refunded minus the $75 administration fee, as outlined in the medical refund policy.

REFUNDS FOR AUTO-RENEWALS

The Convenience Renewal Program is an optional auto-renewal service for annual certification renewal appointments. If you enroll in this program, your stored payment method will be automatically charged at the then-current rate on your annual renewal date unless you cancel in advance.

Auto-renewal charges are non-refundable once processed. If you cancel before your renewal date, no charges will be made, and your subscription will be deactivated. If you cancel after the charge has been processed, you will not receive a refund, but you may use the prepaid credit for one (1) appointment before your next renewal date. If unused, the credit will expire and cannot be refunded or carried forward.

To cancel your auto-renewal, contact Customer Support via the link in your Appointment Confirmation Email (for medical appointments, email appointments_support@bookingportal.org)

Third-Party Renewal Services:
If your auto-renewal appointment is processed or fulfilled by a third-party provider, their cancellation and refund rules may govern the outcome. Please consult the provider’s policies if you were redirected off-platform.

STATE DENIALS AND INELIGIBILITY

We want to make it clear that if the state organization denies your application or you are ineligible to apply as a medical patient, we are unable to issue a refund for your certification appointment. Our refund policy only covers the provider’s approval process.

This policy does not apply to Post-Certification Renewal Packages, which are non-refundable after purchase, regardless of changes in state eligibility.

APPOINTMENT ADD-ON PURCHASES

Add-on services or products purchased while booking the appointment cannot be cancelled and are non-refundable.

Orders are processed with the vendors right away, to be shipped to the client. 

CHARGEBACKS

PAYMENT DISPUTE POLICY

Once the payment dispute is filed, it cannot be fully reversed. Make sure to contact the customer support prior to filing a chargeback, so we can help you resolve any of your appointment-related issues before it is too late.

Chargeback Definition: A chargeback occurs when a customer disputes a transaction with their credit card issuer, requesting a reversal of the charges.

MOST CHARGEBACKS OCCUR BECAUSE CUSTOMERS DO NOT RECOGNIZE THE CHARGE ON THE CREDIT CARD STATEMENT 

We clearly inform all BookingPortal.org customers (in several places) that the charge on their credit card will be listed as BOOKINGPORTAL.ORG before they complete their payment. 

Each customer acknowledges and explicitly accepts this information before paying for the booking. After the appointment is booked, the description of how the charge will appear on the credit (debit) card statement is mentioned in appointment confirmation and appointment reminder emails. 

Chargeback Effect on Business: Once a customer disputes the transaction with the credit card, the business is charged a dispute fee, which does not get refunded to the business even if the customer withdraws the dispute after realizing their mistake. 

Chargeback Procedures:

  • Once a chargeback is filed, BookingPortal.org no longer has an option to refund the payment. The payment becomes locked by the credit card company until the dispute is resolved.  
  • If a customer initiates a chargeback, we will investigate the reason for the dispute and respond to the credit card issuer accordingly. 
  • We will work with the customer and the credit card issuer to resolve any legitimate chargeback disputes, providing evidence to support our position. 
  • We reserve the right to dispute any chargeback that was not coordinated with the Appointment Customer Support Team.

False and Fraudulent Chargebacks:

By filing a false or fraudulent chargeback for a completed appointment, you are taking away the money from the professional who helped you during the appointment. A portion of the payment cannot be recovered even if the dispute gets withdrawn by the customer.

  • Consequences of False Chargebacks: If a customer is found to have filed a false chargeback (i.e., a chargeback for a transaction where the services were delivered as agreed upon), we will pursue recovery of the chargeback fee and any associated costs.
  • Suspension of Services: In cases of fraudulent chargebacks, we reserve the right to suspend or terminate the customer’s access to our services until the chargeback fee and any outstanding balance are paid in full. 

  • Payment of Chargeback Fees: In cases of a false chargeback, the customer will be required to pay the resulting chargeback fee to BookingPortal.org before they can access the paid service or product again.

If a customer initiates a chargeback for a payment made through BookingPortal.org, whether mistakenly or intentionally, and BookingPortal.org successfully disputes the chargeback, the customer will be liable for a non-refundable chargeback administration fee of $30 per chargeback. In cases where the chargeback dispute is resolved in favor of BookingPortal.org and the original transaction is deemed eligible for a refund, the $30 chargeback fee will be deducted from the refunded amount before it is returned to the customer. Unpaid balances may be referred to a third-party collection agency.

Filing a chargeback on a disclosed and accepted Post-Certification Renewal Package purchase may be treated as a false chargeback and subject to service suspension or recovery of dispute-related costs.

If you have any questions, please contact the customer support, using the contact information in the appointment confirmation email or by directly replying to it.

REFUND PROCESSING TIME

Qualifying refunds are processed on the same day and can take 5-10 business days to be reflected on the credit card statement, depending on the card-issuing bank. If you have any questions or require further clarification regarding our refund policy, please feel free to reach out to us via the contact info in the Appointment Confirmation email or by phone: (512) 759-8868

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