Refund Policy

Updated: 9 Mar, 2026

BookingPortal.org is a scheduling, payment, and customer support platform that helps consumers book services with independent third-party professionals and service providers. Depending on the booking flow, BookingPortal.org may manage scheduling, intake, payments, reminders, customer communications, and support coordination.

Services booked through BookingPortal.org may include:

• • Medical and certification-related appointments
  • Non-medical consultation appointments (such as coaching, advisory, legal, wellness, or similar services)
  • Home and commercial services (such as landscaping, lawn care, cleaning, junk removal, snow removal, plumbing, appliance repair, and similar in-person property services)

All payments for booked services may initially be collected through BookingPortal.org and then distributed to the applicable provider, subject to platform terms, provider terms, and applicable law.

(Related article: BOOKINGPORTAL.ORG Credit Card Charges)

Appointments or Services Managed by Third-Party Providers:

Some appointments or services booked through BookingPortal.org may be fulfilled by third-party service providers who operate their own systems, workflows, or policies. In those cases, the refund, cancellation, rescheduling, and dispute-resolution policies of the third-party provider may apply and may differ from the policies in this document.

If you are redirected to a partner platform to complete booking, intake, consultation, payment, or service coordination, you should review that provider’s specific terms before proceeding.

Where BookingPortal.org directly manages the booking flow, payment flow, or support workflow, the terms below will generally apply unless otherwise disclosed at checkout or in the confirmation email/text.

Why Didn’t I Get a Refund?

Refunds are not issued for many common situations, including:

• • Missed or late-cancelled appointment or service
  • No-show after scheduling
  • Failure to provide access to the property or service location
  • Non-refundable appointment, package, deposit, or add-on
  • Completed service already rendered by the provider
  • Third-party provider policy that does not allow a refund
  • Incorrect booking type selected by the customer
  • Customer-provided information that was incomplete, inaccurate, or misleading

If you believe you are entitled to a refund or believe an error has occurred, please contact the support team using the contact method shown in your confirmation. Replying to a confirmation text message is typically the fastest option. Replying directly to the confirmation email is typically the next fastest and helps maintain a traceable written record. If you call the listed support number, you may leave a voicemail, which is typically returned within 24 to 48 hours.

Acknowledgement at Booking

By completing a booking, intake form, or payment through BookingPortal.org, you acknowledge and agree that:

• • the charge for your appointment or service may appear on your credit or debit card statement as BOOKINGPORTAL.ORG or another disclosed billing descriptor,
  • you have reviewed and accepted the applicable cancellation, refund, and chargeback terms, and
  • some services may be subject to third-party provider policies in addition to BookingPortal.org platform terms.

Customers are informed before payment that their statement may show BOOKINGPORTAL.ORG or another disclosed billing descriptor, and this information may also appear in checkout disclosures, appointment confirmations, receipts, or reminder messages.

For the fastest support after booking, use the contact method shown in your confirmation message. Replying to a confirmation text message is typically the fastest option. Replying directly to the confirmation email is typically the next fastest and helps maintain a traceable written record. Calling the listed support number allows you to leave a voicemail, which is typically returned within 24 to 48 hours.

If your appointment confirmation and receipt came from BookingPortal.org, the refund and payment dispute terms below will generally apply, unless a third-party provider’s terms were separately disclosed during checkout, intake, or confirmation.

Refund Categories Overview

This policy is divided into the following categories:

• • Medical appointments
  • Non-medical consultations
  • Home and commercial services
  • Packages and bundled programs
  • Payment plans
  • Auto-renewals
  • Add-on purchases
  • Chargebacks

Refunds – General Eligibility

A refund may be available in the following situations, subject to the service category and timing rules below:

• • the appointment or service is cancelled within the applicable cancellation window,
  • the provider does not render the booked service,
  • the booked service cannot proceed due to a platform or provider-side error,
  • a refund is expressly authorized by the provider or by BookingPortal.org under this policy,
  • or applicable law requires a refund.

Where a third-party provider fulfills the booked service or controls the underlying service terms, refund eligibility may also depend on that provider’s applicable cancellation, refund, or dispute-resolution policy.

A refund is generally not available once a service has been completed, substantially performed, or once a provider has reserved and prepared for the booked time in a manner disclosed to the customer.

MEDICAL APPOINTMENTS — Refund Terms

Eligibility for Refunds

If a booked medical appointment does not result in the certification or service the patient was seeking, the patient may be eligible for a refund of the amount paid, subject to the rules below.

To qualify for a full refund under the general medical rule, the patient must either:

• • attend the appointment and not receive certification/service from the provider, or
  • cancel at least 24 hours before the scheduled appointment time.

Exception – Incorrect Booking Type or Misrepresentation (Medical Appointments Only)

If the appointment takes place but certification or service cannot be issued because the patient selected the wrong appointment type or misrepresented their certification status, prior status, or eligibility at the time of booking, the appointment is considered fulfilled and non-refundable.

The provider’s reserved time and professional evaluation constitute completion of the scheduled service.

Refunds for Cancelled, Missed, and Unconfirmed Medical Appointments

Booking a medical appointment through BookingPortal.org reserves dedicated time with a licensed professional.

Full Refund – If the appointment is cancelled 24 hours or more before the scheduled time, the patient is eligible for a full refund, minus any applicable credit card processing fees where allowed by law.

Late Cancellation Refund (Less than 24 hours but More than 1 Hour) – If the appointment is cancelled less than 24 hours but more than 1 hour before the scheduled time, a $75 administration fee will be deducted and the balance will be refunded.

No Refund — Cancellation Within 1 Hour or No-Show – If the appointment is cancelled within 1 hour of the scheduled time, or the patient fails to attend without proper cancellation, no refund will be issued.

Medical no-shows are non-refundable.

This policy is intended to protect the provider’s reserved time and preparation.

Uncertifiable Medical Appointments

If the appointment cannot be completed because the patient lacks proof of a qualifying medical condition or otherwise cannot establish eligibility, the following rules apply:

• • If cancelled 24 hours or more in advance, the patient may receive a refund under the standard medical cancellation policy.
  • If cancelled within 24 hours, the standard medical cancellation deductions apply.
  • If the appointment proceeds and the provider’s time is used to evaluate the patient, the appointment may be treated as fulfilled and non-refundable, depending on the reason the certification was not issued.

Contact customer support to cancel or reschedule.

Discretionary Eligibility Review (Medical Only)

In limited circumstances, BookingPortal.org may, at its sole discretion, consider a refund when a same-day medical certification appointment cannot proceed due to an eligibility issue identified during intake or pre-appointment review.

These situations are evaluated case by case and may consider:

• • the timing of the booking,
  • whether the appointment has already begun,
  • the nature of the eligibility issue, and
  • prior booking history.

Any refund issued under this discretionary review may be reduced by payment processing fees, administrative costs, or other applicable charges.

This discretionary review does not apply to:

• • no-shows,
  • missed appointments,
  • appointments already in progress,
  • repeated eligibility-related issues,
  • or services fulfilled through third-party providers with separate policies.

NON-MEDICAL CONSULTATION APPOINTMENTS

This section applies to non-medical consultation appointments such as coaching, legal, wellness, advisory, tutoring, and similar scheduled professional sessions, unless the provider’s own policy governs.

No-Shows for Consultation Appointments

If the client fails to appear within 15 minutes of the scheduled start time and does not contact the provider or reschedule in advance, the appointment is treated as a No-Show.

In that case:

• 50% of the total payment will be refunded, and
• 50% will be retained to compensate the consultant for reserved time and preparation.

This partial refund rule does not apply to medical appointments.

Rescheduling Limits for Non-Medical Appointments

Clients may reschedule up to two (2) times at no additional charge, provided each change is made at least 24 hours before the scheduled time.

After the second reschedule, any additional change or cancellation may be treated as a late cancellation, and the full appointment payment may be forfeited.

This compensates the professional for repeated reservation of time that could otherwise have been offered to other clients.

Third-Party Non-Medical Providers

If the consultation is booked through a third-party provider, that provider’s policy may apply instead of the partial-refund structure above.

HOME AND COMMERCIAL SERVICES — Refund, Cancellation, and No-Show Terms

This section applies to home and commercial field services, including but not limited to:

• • landscaping / lawn care
  • residential or commercial cleaning
  • junk removal / haul-away
  • snow removal
  • plumbing
  • appliance repair
  • and similar in-person services performed at a property

Because these services often involve travel, reserved service windows, dispatch, equipment preparation, and property-specific conditions, refund eligibility depends on the timing of cancellation, provider dispatch status, property access, and whether the work has already been performed.

Full Refund — Timely Cancellation

If the customer cancels a booked home or commercial service 24 hours or more before the scheduled service window, the customer is generally eligible for a full refund, minus any non-refundable processing fees where permitted by law.

Late Cancellation — Less Than 24 Hours

If the customer cancels less than 24 hours before the scheduled service window, BookingPortal.org and/or the provider may retain a reasonable administrative fee, dispatch fee, or deposit, if disclosed prior to payment.

Deposits, Dispatch Fees, and Trip Charges

Certain home and commercial services may require a deposit, dispatch fee, trip charge, diagnostic fee, or estimate fee at the time of booking or before provider arrival. If disclosed at checkout, in the quote, or in the appointment confirmation, these charges may be non-refundable once the provider’s time has been reserved, the provider has been dispatched, or an on-site visit has been scheduled.

Any such fee or deposit is intended to help cover scheduling, travel, administrative handling, and the provider’s reserved availability.

No-Show / No Access / Locked-Out Property

No refund may be issued if:

• • the provider arrives within the scheduled window and cannot access the property,
  • the customer is unavailable and required access was not provided,
  • pets, gates, parking restrictions, unsafe conditions, or similar site/access problems prevent service,
  • the customer fails to appear for a service that requires on-site customer presence, or
  • the customer otherwise causes the service to fail after the provider has been dispatched.

Where disclosed in advance, a trip charge, dispatch fee, or missed appointment fee may apply.

Completed Work Is Non-Refundable

Once home or commercial service has been substantially completed, the service is generally non-refundable, except as required by applicable law or where a partial refund, credit, or re-service is expressly approved under this policy.

However, quality-related issues may still be reviewed under the service issue process below.

Quotes, Estimates, and Change Orders

Many home and commercial services are quoted based on the information provided at booking. Final price may change if on-site conditions differ materially from the information submitted, including:

• • larger-than-expected scope,
  • extra debris or haul-away volume,
  • blocked access,
  • severe overgrowth,
  • additional repair needs,
  • hazardous or unsafe site conditions,
  • utility/code issues,
  • or customer-requested additions.

If there is a material price or scope change, the provider may require customer approval before continuing.

If the customer declines the revised scope after dispatch or on-site inspection, a disclosed diagnostic fee, visit fee, estimate fee, or trip charge may still apply.

Service Issues / Quality Concerns

If the customer believes the work was missed, incomplete, or not performed as expected, the issue must be reported within 3 days of service completion (and before the next scheduled visit, if recurring).

BookingPortal.org may review:

• • provider notes,
  • completion photos,
  • timestamps,
  • access details,
  • and customer-provided photos or explanation.

Depending on the situation, the resolution may include:

• • re-service,
  • partial credit,
  • partial refund,
  • or denial of refund where the service was completed as agreed.

Property Damage Claims

If a customer believes property damage occurred during service, the customer should report the issue promptly using the contact method shown in the confirmation message. Replying to the confirmation text message is typically the fastest option. Replying directly to the confirmation email is typically the next fastest and helps preserve a traceable written record. If the customer calls the listed support number, they may leave a voicemail, which is typically returned within 24 to 48 hours.

BookingPortal.org may coordinate intake and documentation, but the underlying provider is responsible for investigating and resolving service-related damage claims, including through their insurance where applicable.

Weather and Unsafe Conditions

Home and commercial services may be delayed, rescheduled, or interrupted due to weather or unsafe site conditions. In those cases, refunds are not automatically issued if the service can be reasonably rescheduled.

Recurring Services

For recurring services, cancellation or rescheduling rules apply to each scheduled visit unless otherwise disclosed in the recurring service terms.

REFUNDS FOR LOYALTY CERTIFICATION REWARDS Appointments (Medical Only)

Eligibility for Refund on the Fourth Free Appointment

The Loyalty Certification Rewards Program offers a free fourth certification appointment to customers who maintain a consecutive streak of four (4) medical certification appointments through participating providers using BookingPortal.org.

The fourth appointment is issued in the form of a post-completion refund.

To qualify:

• • the customer must complete three (3) prior qualifying appointments without breaking the streak,
  • the fourth appointment must be successfully completed,
  • the refund covers the full appointment fee, minus any applicable credit card processing fees,
  • refunds are processed within 30 business days after the fourth appointment is successfully completed.

Third-Party Fulfillment

If one or more consultations in the streak are fulfilled by a third-party provider, refundability may be governed by that provider’s policy. BookingPortal.org cannot override provider policies for services it does not directly manage.

Refund Denial and Streak Reset

The customer will not qualify for the free appointment refund if they:

• • book outside the BookingPortal.org system,
  • skip a required renewal period,
  • cancel the fourth appointment before completion,
  • or no-show the fourth appointment.

If the refund is denied due to ineligibility, the fourth appointment is treated as a standard paid appointment.

Cancellation, Rescheduling, and No-Shows

If the fourth appointment is cancelled before completion, the customer must maintain a valid streak and rebook a new qualifying fourth appointment.

A missed fourth appointment results in forfeiture of the refund and may reset the streak.

Non-Transferable and No Cash Value

The refund is personal to the qualifying customer, non-transferable, and has no independent cash value apart from the qualified refund itself.

Disputes and Verification

Customers who believe they qualify should contact support using the contact information in the confirmation email. Appointment history will be reviewed to confirm eligibility.

Program Modifications

BookingPortal.org reserves the right to modify, pause, or discontinue the program at any time.

REFUNDS FOR MULTI-YEAR PACKAGE PURCHASES (Medical Only)

The Multi-Year Package allows patients to prepay for multiple medical certification appointments. This package is designed to provide long-term savings and ensure continued access to required annual consultations without worrying about an increase in price.

Refunds for Multi-Year Package purchases are only available in part, and only under specific conditions. Once a certification appointment has been completed and the service rendered, that portion of the package is considered used and is non-refundable.

Partial refunds for unused appointments in a Multi-Year Package are only available if an appointment cannot be completed due to an error, system failure, or service disruption directly caused by BookingPortal.org.

Multi-Year Chargebacks and Package Forfeiture

If a chargeback is filed on any package payment:

• • all remaining prepaid appointments may be immediately suspended,
  • if the dispute is resolved in BookingPortal.org’s favor, the package and all unused appointments may be cancelled and forfeited,
  • reinstatement may require repayment of the chargeback fee and related costs.

No additional refunds or credits are issued after a chargeback except where required by law. (More in Chargebacks section below)

REFUNDS FOR POST-CERTIFICATION RENEWAL PACKAGES (Medical Only – ALL STATES)

BookingPortal.org offers Post-Certification Renewal Packages to patients who have recently completed a certification appointment through our platform. These packages include a prepaid bundle of renewal certification appointments at a discounted rate, designed to simplify future scheduling and help patients maintain compliance with state medical programs.

All Post-Certification Renewal Packages are generally non-refundable, except as required by applicable law. By purchasing a package, patients agree to the terms outlined below, which apply uniformly across all states in which BookingPortal.org operates.

Key Terms and Conditions:

• Non-Refundable: Once purchased, a Post-Certification Renewal Package is final. No full or partial refunds will be issued, regardless of usage.

• Renewals Only: These packages are valid only for renewal certification appointments and may not be used for new patient or first-time certification appointments.

• State-Specific Use: Packages are tied to the state in which the initial certification was completed and cannot be transferred or used across state lines, even if a patient relocates or becomes eligible in another state.

• Flexible Usage Period: Patients may defer or skip one annual renewal cycle if they choose not to participate in the program that year. However, all prepaid appointments must be used within ten (10) years of the package purchase date. After this time, any unused appointments will expire and are not eligible for refund or credit.

• Non-Transferable: Packages are assigned to the original patient and cannot be transferred, shared, or reassigned to another individual.

• Eligibility Maintenance: Patients must continue to meet the eligibility criteria for medical certification under their respective state laws at the time of each renewal. If eligibility is temporarily lost (e.g., missing documentation or ID), the appointment may be rescheduled within the valid usage period but not refunded.

• Rescheduling: Appointments included in a renewal package may be rescheduled if needed, within the valid period, by contacting Appointment Customer Service using the information in the appointment confirmation email.

This package is intended to offer patients long-term value and convenience by locking in current pricing and reducing the administrative burden of rebooking annually.

Refunds for Uncertifiable Patients (Multi-Appointment Packages)

• The patient must have attempted to complete intake or contacted customer support regarding their eligibility.
• Refunds will be calculated using the following formula: $99.99 × number of unused appointments – $40 administrative fee
• This refund rate applies regardless of the price paid for the package, as packages are already discounted.
• No refund will be issued for:
  
  • Appointments missed or not attended
  • Appointments cancelled less than 24 hours before the scheduled time will be refunded minus a $75 administrative fee, consistent with the medical cancellation policy.
  • Appointments without intake completion or support contact.
  • Note: In rare cases, BookingPortal.org may offer a one-time courtesy reschedule for a missed appointment if the patient contacts support shortly after the missed appointment. This reschedule is provided as a goodwill exception and does not apply to future missed appointments.
• If the ineligibility is temporary (e.g., missing documents or expired ID), the appointment may be rescheduled but will not be refunded.
• Refund requests must be submitted through Appointment Customer Service using the contact information in the confirmation email.
• Refunds will be returned to the original payment method within 5–10 business days of approval.

PAYMENT PLAN FOR APPOINTMENTS

Some professionals may offer flexible payment options for their customers. 

4 Pay: This option allows customers to pay for their appointment in 4 payments, making the process more affordable to those in need. 

Eligibility and Payment Structure: Customers opting for this payment method will be required to pay a deposit at the time of booking the appointment. The remaining balance will be divided into three equal installments, due every 2nd week anniversary of the booking (2 weeks after the booking, 4, and 6). 

If a biweekly payment is missed or not charged for any reason, the following payment will include the missed amount. For instance, if the first payment was missed, the second payment will be double, covering both the missed and current payment. Likewise, if both the first and second payments were not made on their due dates, they will be combined into the third and final installment. 

Adjustments and Cancellations

Should you need to adjust your appointment date or have any questions regarding your payment plan, please contact our Appointment Customer Service as detailed in your “Appointment Confirmation” email.

Refund Policy for Payment Plan

If a certification is not provided or approved by the provider, the customer is eligible for a 100% refund of all payments made toward the certification appointment.

Once the customer is approved by the provider, the service is considered fully rendered, and the customer remains responsible for any remaining installments.

For cancellations, missed appointments, and incomplete appointments, the standard category-specific refund policy applies.

For medical appointments:

• • cancellations less than 24 hours in advance may be reduced by the $75 administration fee
  • missed appointments or cancellations within 1 hour are non-refundable

REFUNDS FOR AUTO-RENEWALS (Medical Only)

The Convenience Renewal Program is an optional auto-renewal service for annual certification renewal appointments. If you enroll in this program, your stored payment method will be automatically charged at the then-current rate on your annual renewal date unless you cancel in advance.

Auto-renewal charges are generally non-refundable once processed, except as required by applicable law or where otherwise expressly stated in the applicable program terms. If you cancel before your renewal date, no charges will be made, and your subscription will be deactivated. If you cancel after the charge has been processed, you will not receive a refund, but you may use the prepaid credit for one (1) appointment before your next renewal date. If unused, the credit will expire and cannot be refunded or carried forward.

To cancel your auto-renewal, contact Customer Support via the link in your Appointment Confirmation Email (for general support: email appointments_support@bookingportal.org)

Third-Party Renewal Services:
If your auto-renewal appointment is processed or fulfilled by a third-party provider, their cancellation and refund rules may govern the outcome. Please consult the provider’s policies if you were redirected off-platform.

STATE DENIALS AND INELIGIBILITY (Medical Only)

We want to make it clear that if the state organization denies your application or you are ineligible to apply as a medical patient, we are unable to issue a refund for your certification appointment. Our refund policy only covers the provider’s approval process.

This policy does not apply to Post-Certification Renewal Packages, which are non-refundable after purchase, regardless of changes in state eligibility.

APPOINTMENT ADD-ON PURCHASES

Add-on services or products purchased while booking the appointment are generally non-cancellable and non-refundable, except as required by applicable law or unless otherwise stated at the time of purchase.

Orders may be processed with vendors immediately after purchase.

CHARGEBACKS

Payment Dispute Policy

Once the payment dispute is filed, it cannot be fully reversed. Make sure to contact the customer support prior to filing a chargeback, so we can help you resolve any of your appointment-related issues before it is too late.

Chargeback Definition: A chargeback occurs when a customer disputes a transaction with their credit card issuer, requesting a reversal of the charges.

MOST CHARGEBACKS OCCUR BECAUSE CUSTOMERS DO NOT RECOGNIZE THE CHARGE ON THE CREDIT CARD STATEMENT 

BookingPortal.org informs customers before payment that their statement may show BOOKINGPORTAL.ORG or another disclosed billing descriptor, and this information is typically repeated in confirmation, receipt, or reminder messages.

Chargeback Effect on Business: Once a customer disputes the transaction with the credit card, the business is charged a dispute fee, which does not get refunded to the business even if the customer withdraws the dispute after realizing their mistake. 

Chargeback Procedures

Once a chargeback is filed:

• • BookingPortal.org can no longer simply refund the transaction while the dispute is open 
  • The payment becomes locked by the credit card company until the dispute is resolved.  
  • If a customer initiates a chargeback, BookingPortal.org may investigate the reason for the dispute and respond to the credit card issuer accordingly. 
  • BookingPortal.org will work with the customer and the credit card issuer to resolve any legitimate chargeback disputes, providing evidence to the issuer. 
  • BookingPortal.org reserves the right to contest any chargeback that was not first raised through customer support.

False and Fraudulent Chargebacks:

If a chargeback is filed for a service that was properly booked, disclosed, and/or completed:

• • BookingPortal.org may seek recovery of the chargeback fee and related costs
  • service access may be suspended until balances are resolved
  • if BookingPortal.org wins the dispute, a $30 non-refundable chargeback administration fee may be charged or deducted from any otherwise-eligible refund
  • unpaid balances may be referred to collections where allowed by law

Filing a chargeback on a clearly disclosed and accepted package purchase may be treated as a false chargeback.

If you have any questions, please contact the customer support, using the contact information in the appointment confirmation email or by directly replying to it.

REFUND PROCESSING TIME

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