If you notice a charge on your bank or credit card statement labeled BOOKINGPORTAL.ORG, this FAQ is to assist you in understanding and identifying the reason for this transaction.
Immediate Steps to Identify a BOOKINGPORTAL.ORG Charge
Check Your Email: Upon booking an appointment through BOOKINGPORTAL.ORG or any of its affiliates, a confirmation email is sent to your email, detailing the charge. If you can’t find this email in your inbox, please check your Updates, Junk, or Spam folders. Do a search of your inbox for the term “BOOKINGPORTAL.ORG”
Understanding Your Charge: The charge on your statement reflects the cost of an appointment booked through our platform. If you have recently booked an online appointment, it was likely done using our platform. Our network includes professionals across various industries, such as:
- Legal services (attorneys)
- Medical services (doctors, therapists, etc.)
- Accounting and financial consulting
- Business and personal coaching
- Tutoring and education services
- Insurance consultations
- Other professional services
Understanding Multi-Pay Charges
If your appointment involved a multi-pay plan, you might see initial deposits or installment payments as agreed upon during the booking process. These are part of the total charge for your booked services.
Auto-Renewal Charges
The Convenience Renewal Program is an optional auto-renewal service for annual certification renewal appointments. If during the appointment booking you enroll in this program, your stored payment method will be automatically charged at the then-current rate on your annual (or biennial / triennial – depending on the state) renewal date unless you cancel in advance. To cancel your auto-renewal, contact Customer Support via the link in your Appointment Confirmation Email or submit a cancellation request here.
Third-Party Appointment Fulfillment and Credit Card Charges
In some cases, appointments booked through BookingPortal.org may be fulfilled by third-party providers who use our platform for scheduling, payment processing, or intake. These providers may have their own billing systems or merchant accounts, and as a result, the charge on your credit card statement may appear under a different name—depending on how the provider has configured their payment processing.
While many appointments will show up as BOOKINGPORTAL.ORG, others may reflect the name of the third-party provider, a medical group, or another affiliated business. The exact transaction label is always disclosed during the checkout and payment process.
Important: It is your responsibility to review the disclaimers and payment descriptions provided at checkout. These will tell you exactly how the transaction will appear on your statement, especially in cases where the charge is not from BookingPortal.org directly.
If you are unsure about a charge, check your appointment confirmation email. It will include:
The provider’s name
A description of the service
The billing descriptor or statement label (if different from BOOKINGPORTAL.ORG)
If you still have questions, contact our Appointment Customer Support using the contact information in your confirmation email, and we’ll help you determine the origin of the charge or direct you to the appropriate provider.
Need Further Assistance?
If you need further clarification about a charge from BOOKINGPORTAL.ORG or wish to discuss the details, please contact our Appointment Customer Support. You can find the contact details in your appointment confirmation email.
(Related article: Refund and Chargeback Policy)